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Vendor Performance Ratings - Metrolinx Vendors: Use of Vendor Performance Ratings in Tender Evaluations


Basic Information

Reference Number


Issuing Organization


Solicitation Type

NOI - Notice of Intent (Formal)

Solicitation Number

Vendor Performance Ratings


Metrolinx Vendors: Use of Vendor Performance Ratings in Tender Evaluations

Source ID




Canada, Southern Ontario



12-Mar-2018 01:50:28 PM EDT

Bid Intent

Not Available

Questions are submitted online


Closing Date

23-Mar-2018 10:00:00 AM EDT

Contact Information

Caterina Papa




*** PLEASE NOTE: The following corrections have been made.  The webinar information session will be held Friday, March 23, 2018 at 10:00 a.m EST. and will last approximately 1.5 hours.***

Description:  Update for Metrolinx Vendors: Use of Vendor Performance Ratings in Tender Evaluations

Metrolinx vendors are invited to attend this webinar information session which will provide a status update on Metrolinx’s Vendor Performance Management (VPM) program, specifically, the use of Vendor Performance Ratings (VPR) in evaluation of tenders issued starting April 2018.
What is VPM?

The Vendor Performance Management program is a continuous improvement model which uses an evaluation and communication feedback loop on a contract-by-contract basis to maintain, develop and reward high-performance by Metrolinx vendors. Each contract is evaluated over the duration of the agreement using Contract Performance Appraisals (CPA) in the form of a scorecard.  Project managers/contract administrators from Metrolinx business units  measure the performance of vendors against contract specific key performance indicators using CPA scorecards which are shared with the vendor. Beginning in 2015, contracts awarded by Metrolinx have been subject to Metrolinx VPM program and have included a contract specific Contract Performance Appraisal.

A Vendor Performance Rating (VPR) score is assigned to each vendor, in one of nine categories of work, based on the vendor’s performance specific to a contract.  The vendor’s VPR is the consolidation of all completed and approved Contract Performance Appraisals and provides a holistic view of a vendor’s performance using an algorithm that includes the age and contract value-weighted average of approved CPAs in a moving three (3) year window. If a vendor has no Metrolinx experience, they will be assigned a starter VPR which is the average of all current vendor ratings within the relevant category of work for the project

All Vendors that participate in Metrolinx tendering opportunities, will be subject to VPR evaluation for procurements issued starting in April  2018. 
The webinar information session will be held Friday, March 23, 2018 at 10:00 a.m EST.  and will last approximately 1.5 hours.

During the webinar we will update vendors on how their VPR score can be accessed and how Metrolinx will use this information in evaluating tenders   
The Client and Vendor Relations team in the Metrolinx Procurement Services department invites you to attend this important information session. 

Registration details are as follows:
Important Note:  It is necessary to register for this webinar session in advance. Please copy the following URL into your web browser:
Please register for this session even if you are unable to attend at the scheduled time as this session will be recorded for convenient access at a later date using your registration credentials. 

After clicking on the above link you will be requested to submit your name and e-mail address on the GoToWebinar site.

After registering, you will receive a confirmation email containing information about joining the webinar. If others in your firm would like to participate, you can forward this URL to them so that they can register separately.

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Bid Submission Process

Bid Submission Type

Electronic Bid Submission


In attached document


In attached document

Bid Documents List
Item Name Description Mandatory
Bid Documents Documents defining the proposal Yes