Professional Services
Request to Qualify and Quote
Solicitation Number: RQQ-2022-CPDV-663
Customer Services Training Services
Metrolinx is undertaking the largest transportation investment in Ontario’s history to transport our customers better, faster and easier, while also operating GO Transit, UP Express and PRESTO. Metrolinx has a unique opportunity to plan, build, operate and connect transportation in the Greater Golden Horseshoe.
To support Metrolinx’s achievement of Strategic Objective: Improve competent and confident people who are satisfied with their training and development and information, tools and resources, Customer Service Delivery (CSD) division is committed to the continuous learning and development of our employees. To help us in the delivery of the above Strategic Objective, we are looking for the Training Consultant on the Emergent Bases to support us with the following:
- Training Program management, design, development, and delivery of Instructor Led Training courses (in-person and virtual). that support the development of competencies to ensure that employees have the right skills/knowledge to achieve CSD strategic priorities/objectives;
- Training Program management, design, development, and delivery of Web Based Training courses to support employees to have the knowledge and skills they need to be successful in their work.
The objective of this Request to Qualify and Quote (RQQ) is to solicit proposals from Proponents for the provision of Customer Service Training Services over a period of two (2) year initial term with three (3) one year annual renew options at Metrolinx’s sole discretion. The requirements are more particularly described in the Scope of Work section of this Request Document.
RQQ documents are available online at www.metrolinx.merx.com
Responses to the RQQ will be accepted until 3:00 p.m. EST on September 22, 2022 through Electronic Bid Submission (EBS) at the Metrolinx MERX Portal.
Proponents must download the tender documents from the Metrolinx MERX Portal in order for their submission to be considered. Metrolinx reserves the right to reject any or all submissions at its sole discretion.
