RQQ-2015-STP-056 - RQQ-2015-STP-056: RQQ FOR CUSTOMER SERVICE TRAINING ON AN EMERGENT BASIS

Call For Request to Qualify and Quote

Request No. RQQ-2015-STP-056

Metrolinx is accepting bids (“Requests”) for Customer Service Training on an Emergent Basis

Request enquiries and other communications are to be directed to Paula Dew at (416) 202-5527 or e-mail Paula.Dew@metrolinx.com.

ELECTRONIC BID SUBMISSION will be accepted until 2:00 p.m. on Tuesday, June 28, 2016.
***NOTE: ELECTRONIC BID SUBMISSION
Your Submission for this opportunity must be sent to Metrolinx through the use of MERX EBS. Bidders shall be solely responsible for the delivery of their Submission using MERX EBS by the Closing, in accordance with the  Instructions to Bidders.
Metrolinx reserves the right to reject any or all Requests at its sole discretion.

Only Consultants who possess the following experience and qualifications will be considered for award of this Contract:
 

• The necessary resources to sustain and complete the Services to the satisfaction of Metrolinx;
• Minimum Ten (10) years of experience in the design, implementation and delivery of enterprise-wide customer service training programs, courses, workshops and seminars;
• Proven experience in the successful development of enterprise-wide customer service training programs, courses, workshops and seminars for all of the following:
  • working with organizations that have evolved a customer centric culture;
     
  • working with organizations that have undergone a high degree of change; mergers, extension of retail services, expansion of services and new business units;
     
  • successful execution of projects/programs similar in scope and content; and
     
  • working with organizations similar to GO Transit, UP Express and PRESTO; Public Sector, transit highly unionized, customer service (face to face, online and over the phone) oriented, multiple locations.
    • Proven experience in the successful design and development of enterprise-wide customer service training programs, courses, workshops and seminars through all of the following methodologies, synchronous and asynchronous and any combination of blended learning:
      • classroom (instructor led);
      • e-learning (self-paced);
      • webinars/seminars (instructor led);
      • Mobile learning (self-paced and instructor led).

• Proven knowledge and subject matter expertise in corporate training methods, tools, techniques developments, and trends.