Call For Tenders
Tender No. RQQ-2019-POPD-411
Metrolinx is accepting Submissions for Consultant Assignment for Regional Customer Experience & Service Design.
ELECTRONIC BID SUBMISSION will be accepted until 3:00 p.m. on October 28, 2020.
***NOTE: ELECTRONIC BID SUBMISSION
Your Submission for this opportunity must be sent to Metrolinx through the use of MetrolinxMERX EBS. Bidders shall be solely responsible for the delivery of their Submission using MetrolinxMERX EBS by the Closing, in accordance with the Instructions to Bidders.
Only Consultants who possess the following experience and qualifications will be considered for award of this Contract:
- The Proponent should demonstrate its experience in performing work similar in scope, complexity and estimated value as the Scope of Work stated in this Request Document, by including a detailed description of the Corporate Firms qualifications and experience including but not limited to:
- Eight (8) years of experience in applying Human-Centred Design (HCD) principles in product and service design, and managing complex projects using the Design Thinking process;
- Demonstrated experience and project work in public transportation and/or customer-facing public sector services.
Metrolinx reserves the right to reject any or all Submissions at its sole discretion.